Stare at the center of this image for several seconds. Relax. Keep staring.
Did you see it? The colors vanish.
This is called Troxler’s Fading (click for another visual example).
Here’s the principle: “Unvarying stimulus soon disappears from our awareness.” (Wikipedia) It’s just like how you can’t “feel” your shirt right now in the same way as when you put it on this morning.
The exact same thing is true for your brand. If you don’t move, if you don’t create edges, if you never surprise you will vanish.
Brands are built on consistency. If you’re not consistent, you’re not delivering on a promise. But no one ever said that consistency has to be predictable.
Predictable soon becomes invisible.
All of us are so busy that we are forced to ignore the predictable. What does this mean for your brand?
Take a risk,
P.S. Yes, I can hear you now… “I want my latte to predictably taste the same at every Starbucks I go to.” You’re right. I’m not talking about the quality of your product or service. I’m talking about your advertising and messaging.